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Unsure about an ingredient?

If you are unsure about an ingredient you can either ask us for advice, documentation, clarify any details or purchase a smaller presentation size. We supply professional grade ingredients in bulk and retail consumer sizes. We want the product you make, the culinary experience you create or your daily smoothie to be nutritious and incredibly delectable. Unfortunately, we can’t make taste decisions for you. This is part of the exploration of taste and discovery of health benefits.   Contact us.

What is your return policy?

We do not accept returns nor exchanges of any item once it ships. Also, we do not refund based upon subjective explanations like taste or what is know as “friendly fraud.” However, we want to get it right. If we’ve made a mistake contact us immediately and we’ll do our best to fix it. If you are unhappy with a particular item the best way to make your case is to take pictures of what you perceive is the issue and communicate this to us.  Contact us.

If I’m not happy with an ingredient what are my options?

Rainforest Supply is not responsible for subjective qualifiers like personal taste, lack of knowledge about flavors or not reviewing ingredient specifications and images. We strive to impress and believe in the premium quality of our products. If you are not satisfied with a purchase, contact us immediately and explain the issue and we will try our best to fix it. Rainforest Supply warrants products to be free of defects in material and workmanship, conform to applicable specifications, samples and descriptions, and are of merchantable quality. Customer service.

How do I cancel an order?

If an order has not shipped our team can cancel it or make modifications. Once an order has shipped we cannot cancel, change or reroute an order. If it has not shipped contact us immediately.  Contact us.

How do I cancel a subscription?

You may end your subscriptions at any time by contacting us or entering your account and ending a subscription. Go to your account.

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